Job Title : Head - CRM
Area : Mumbai
Key Skills: CRM
- Aspirant will be responsible to Head a team of CRM and will be responsible to drive the CRM process / procedure strategy.
- Set CRM Procedures & Systems
- Capable to develop and manage a consultative, sales cycle with minimal direct supervision and management
- Ensure dignified and hassle free Collections.
- Minimize risks and maximize CRM efficiency.
- Data analysis and target setting for the achievement of collection target.
- Customer Interfacing.
- Responsible for monitoring and achieving the collection target.
- Holding periodic review meetings with his CRM team to understand the product & market specific problems related to CRM.
- Must understand Effective utilization of the manpower in terms of the collection executives.
- Must have hands on approach to specific problems related to CRM.
- Must have experience and expertise in soft collections.
- Must have expertise in compliance and strict adherence to Business Rules, policies and procedures in all Collection Areas.
- Must be able to read through Strategy formulation on the basis of MIS for the previous month.